At Shree Balaji Super Market, customer satisfaction is our top priority. We ensure fresh, high-quality groceries and packaged goods. If you are not satisfied with any item received, our return and refund policy is outlined below: 1. Return Timeframes: - Fresh Vegetables, Fruits, Milk & Dairy: Please inspect items upon delivery and report any quality issues within 24 hours. - Packaged Groceries & Household Essentials: Return requests can be made within 48 hours of delivery if items are unopened, unsealed, or damaged in transit. 2. Refund Process: - If an item is missing, damaged, or expired, we will initiate a replacement or full refund. - Online payment refunds will be credited back to your original payment method (Bank / UPI / Card) within 3 to 7 working days. - Cash on Delivery (COD) refunds will be processed via UPI transfer or instant store credit according to your preference. 3. How to Request Return / Refund: Go to 'My Orders' in your account, select the relevant order, or reach out to our customer support team.